Frequently Asked Questions

Have a question? Find it here.

Frequently Asked Questions

  • COVID-19
    • - Is USGAcardshop still operating during regular business hours?

      USGAcardshop wants to assure all customers that our offices and printing facilities are still in full operation. We are currently following regularly scheduled business hours (7 AM - 6 PM CST). Additional safety measures are in place to guarantee the well-being of every customer and employee.

    • - Can I still order products?

      Yes. Product output remains unchanged at this time, and all orders are being fulfilled.

    • - Are printing times delayed?

      Currently, printing times remain unchanged, with most orders printed within 2 business days.

    • - Are shipping times delayed?

      Based on your method of delivery, shipping times remain unchanged where permissible, adhering to the same schedule of 1 - 6 business days. USGAcardshop ships via UPS® (standard), FedEx® (upon request), and USPS® (sample orders). For more information in your area, please refer to:

    • - What is USGAcardshop doing to ensure the safety of its customers?

      In cooperation with the World Health Organization (WHO), National Institutes of Health (NIH), the Centers for Disease Control and Prevention (CDC), and local health administrations, USGAcardshop is adhering to the highest levels of sanitation and prevention. We are taking every precaution to guarantee your health and safety during the coronavirus (COVID-19) pandemic. The use of approved gloves, masks, cleaning, and hygiene products are encouraged and mandated in certain circumstances. Facilities are disinfected regularly.

      We offer self-adhesive envelopes and our no-risk ‘Mail For Me’ service. When choosing your envelope printing, select the ‘Address, Stamp & Mail For Me’ option – we do the rest. Now you can send real USGAcardshop products straight from your computer and without leaving your home – with expedient delivery to all your recipients.

    • - What is USGAcardshop doing to ensure the safety of its employees?

      USGAcardshop has not observed any cases of COVID-19 in our offices.

      We are performing regularly scheduled check-ins with our staff. USGAcardshop has equipped employees to work remotely in all possible cases to comply with the recommended preventative defense of self-isolation. Anyone who exhibits symptoms of COVID-19 must stay home and receive proper testing while following all instructions stated by their medical professional. Meetings are held remotely whenever feasible or limited to small spread-out groups (6 or more feet apart).

      We have restricted any unnecessary travel, which includes all business-related travel and personal vacations. Employees approved for necessary travel must self-quarantine upon their return for no less than 14 days and up to a month or more based on supervisory discretion or medical mandates.

      Sanitary measures are practiced daily, including, but not limited to social distancing, regular hand-washing and sanitizing (20 seconds or more for every application), avoiding unnecessary touching of the face, elbow coughs or sneezes, restraining from physical contact including handshakes, restricting the share of items, and the use of proper masks, gloves, and other hygienic items.

    • - Can I contact USGAcardshop with questions or concerns?

      Yes. Please contact us with any questions or concerns by phone (800.877.5147), email ([email protected]), or live chat. You can find our live chat feature at the bottom right corner of our website.

  • About Our Products
    • - Do your products come in different sizes?

      The best way to determine what size and formats are available for a product is to explore the Product Options menu. Click the “Size & Format” section to reveal all of the available dimensions.

      Our most popular products are our greeting cards. Some of these products can be ordered in a flat or folded format. Our most popular card sizes are:

      • Standard Size (6 3/4" x 4 7/8")
      • Signature Size (7 7/8" x 5 5/8")

    • - What is on the inside of your greeting cards?

      Most of our greeting card products include a default message or verse on the card’s interior. You can choose to keep, edit or delete this design element. You can select the option to “Order Blank Inside,” which will remove any default, interior messaging. Be sure to browse our Verse Library for a complete list of pre-formatted, pre-designed verses.

    • - What is the minimum quantity of greeting cards available for purchase?

      Many of our products have a minimum order quantity of 10 and are sold in increments of 5 up to 50. Quantities over 50 are sold in increments of 25.

    • - What is the maximum quantity of cards available for purchase?

      You can order up to 100,000 cards on our site.

    • - What is the difference between Gummed and Peel & Seal envelope closure?

      Gummed envelopes include a layer of adhesive along the envelope’s flap that must be moistened to create a seal. This is the most common type of envelope. Peel & Seal envelopes include a strip of latex adhesive on the envelope’s flap. Remove the protective seal; press your envelope closed and your envelopes are ready to go. Peel & Seal closure is a clean, time-saving feature.

    • - Can I order extra envelopes?

      Extra envelopes come in handy if mistakes are made during addressing. When selecting your style of envelope from the Product Options, you will have the opportunity to add extra envelopes to your order. Extra envelopes are $.25/ea. If you need more than 500 extra envelopes, please contact a Customer Service team member.

    • - Do you sell eCards?

      We do not have eCards available at this time.

    • - Do you offer addressing services?

      Addressing and mailing services are available upon request. Please contact our customer support team for details and pricing.

  • Customizing Our Products
    • - How do I place a reorder?

      Log into My Account where you will see your Order Status & History. Find the item and click the reorder button. You will need to review your customization again before you can place it into your cart. Be sure to review your Product Options to ensure you want the same quantity as before. Reorders can only be placed for orders originally placed on or after 10/17/2018.

    • - What can I customize on my product?

      You can customize your card size, paper type, envelope style, and card content.

    • - Can I receive a sample before I place my order?

      Printed samples are available for most of our products, and you can order up to three free printed samples on select greeting cards. Our digitally printed samples can be fully customized, allowing you to see your unique personalization before placing your order. You are also able to select your preferred size and paper stock. Envelopes are not included with your samples. Most sample requests are delivered within 7 business days. Should you need more than three samples or if you require expedited shipping, contact our customer support team at 1.800.479.5930.

    • - Can I order blank cards?

      The vast majority of our cards can be ordered blank inside. Choose the button “Order Blank Inside” or delete any unwanted design elements once you are inside our product editor. Some cards feature a pre-printed verse or design that cannot be removed.

    • - How can I add a photo, logo, or signature to my product?

      Within our product editor, you can choose Upload Photo, Logo or Signature. Click the desired option. A popup with detailed instructions will appear. You can choose to upload an existing file or upload an image from your smartphone. If you require assistance, contact a Graphics Specialist at 1.800.479.5930.

    • - Can I see a proof of my customization?

      We offer complimentary digital proofs sent via email, but only if a proof is requested. If you would like to see a digital proof before placing your order, simply add a note in the Special Instructions section. You will have an opportunity to do this before an item is added to your cart. If you have contacted our Customer Service team for graphics help, let a representative know you would like a proof sent via email before your order is placed.

      Your proof will give you the option to Request Changes or Approve the artwork. If changes are needed, simply reply to the email with new instructions. If everything looks correct, click Approve. Your order will be on hold until we receive your proof approval. Requesting a digital proof can add additional production time to your estimated delivery date.

  • Shipping & Production
    • - How long will it take to get my order?

      The time it takes to receive a customized product is a combination of production, printing and shipping. Production + Printing + Shipping = Timing.

      Production and printing each take approximately 1-4 business days. Shipping time can take 1-6 business days depending on your shipping address as well as your shipping method. This means you can usually expect your order to arrive in 2-10 business days. See more here.

    • - How can I track the shipping status of my order?

      Once your order has shipped, you will receive a Shipping Confirmation email which includes a link to track you order. You can also view your shipping status from your My Account page.

    • - What carrier will deliver my package?

      We use the following carriers: UPS, FedEx and USPS.

    • - Where will my order ship from?

      USGA has four print facilities in the United States and one in Canada. Our orders are geo-distributed, which means your order is processed and printed at the facility closest to your shipping address; this ensures your order will arrive as quickly as possible. Depending on stock availability and production capacity, multiple items from the same order may ship from different facilities.

    • - Do you ship internationally?

      Currently we only ship to the United States and Canada. Standard ground services are unavailable for Alaska, Hawaii and Puerto Rico. Orders to these areas will automatically be set to the most economical expedited air option available.

  • Managing My Account
  • Payment & Billing
    • - What is the Account Credit and how do I use it?

      You can receive an Account Credit for a number of reasons, including a refund should you return an order or as part of a special promotion associated with a promo code. Visit your My Account page to determine if you have an Account Credit available. To use an available Account Credit, click the 'Apply Credit' link during checkout; this will deduct any available credit from your order total.

    • - Do you charge sales tax?

      Sales Tax
      Because of our business locations, sales tax will be collected on U.S. based orders if shipped to addresses in Alabama, Arizona, Arkansas, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin or Wyoming.

      Use Tax
      USGAcardshop is not required to and does not collect sales tax in AA - Armed Forces, AE - Armed Forces, Alaska, AP - Armed Forces, Delaware, Montana, New Hampshire, Oregon, Puerto Rico, and Vermont. Your purchase for delivery to these states is subject to sales or “Use Tax” unless the purchase is specifically exempt. Please note that there is no exemption from state sales or “Use Tax” based merely on the fact that a purchase is made over the Internet, by catalog, or by other remote means. The laws of these states require that a consumer’s sales or ‘Use Tax” be paid annually on the appropriate tax forms. If you are eligible for tax exemption, upload your tax certificate at checkout or with your My Account page.

    • - How can I send my tax exempt paperwork?

      Because of the location of our corporate offices, we only charge sales tax on purchases delivered to Alabama, Arizona, Arkansas, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin or Wyoming. You must be logged in to an account to upload a tax certificate. Upload your certificate now with just one click. Your tax exempt status will immediately be applied to your account. You can also email [email protected] or fax your certificate to (866) 422-4005. We will verify your documentation before your order is processed.

  • Technical Help
    • - What type of file formats do you accept?

      To ensure proper print quality, any imagery you upload should be at a resolution of 300 dpi or more. If you are unsure about a file’s resolution, don’t worry. Our system will warn you if an image is at too low of a resolution to safely use on your product. We accept the following file formats: jpg, jpeg, tif, tiff, pdf, png, gif, bmp, svg and eps. We are unable to use Word Documents and PowerPoint files. If you need help with your artwork, call 1.800.479.5930 or email a Graphic Specialist at the following email address:[email protected].

    • - What if my image appears fuzzy or pixelated on the preview?

      The way your images appear within our editor and in your digital proof is how your product will print. If your image appears blurry or pixelated, that is an indication that the image you have uploaded needs to be a higher resolution. Our system will warn you if an image is at too low of a resolution to safely use on your product. However, scaling an image can affect your image clarity. If you are concerned about print quality, contact one of our Graphic Specialists at [email protected] or use the Special Instructions section to request that a designer reviews your artwork before your order is completed.

    • - I don’t have my artwork in a digital format; can I send it to you to be scanned?

      If you do not have your logo or artwork in a digital format, you can place your order, include a note in the Special Instructions section, and then mail your images to the USGAcardshop corporate office. Your order will be placed on hold until we receive your items. We will then send you a digital proof via email for your review. Please include an order number and contact information with your artwork. Artwork can be mailed to: USGAcardshop Graphics Department, 12750 Merit Drive, Suite 900, Dallas, TX 75251.

    • - I’m having difficulty with a promo code.

      To use a promotion code, type the code into the box under “Promo Code Or Account Credit” within checkout. Once applied, your order total will be instantly updated with the discounted amount. If you receive an error, please check the expiration dates before contacting our Customer Service team. Unless otherwise noted, promotional offers cannot be combined. We reserve the right to discontinue or modify these offers at any time without notice.

    • - What browsers and operating systems do you support?

      We support the following browsers: Chrome, Firefox, Internet Explorer 9+ and Safari. We support the following operating systems: Windows Vista, Windows 7-10 and Mac OS. Other browsers can be used; however, full functionality cannot be guaranteed. Click to download Google Chrome now.

    • - Is my shopping secure?

      USGAcardshop is committed to ensuring that your personal information is protected while you are on our site. Our company is registered with VeriSign, McAfee SECURE Site and the BBB Online – all industry leaders in protecting e-commerce shoppers on the web. We are also registered with Dun & Bradstreet. Our website uses SSL (Secure Socket Layer) encryption so that your personal information cannot be read as it passes over the internet. These measures make it very unlikely that your credit card information will be compromised online. However, in the event of an unauthorized use of your credit card, notify your credit card provider or issuing bank in accordance with its reporting rules and procedures.

  • Return Policy
    • - What is your return policy?

      Our products come with a 100% satisfaction guarantee. If you are unhappy with your order for any reason, you may return it for an account credit within 30 days. You may return your order to: USGAcardshop Returns, 12750 Merit Drive, Suite 900, Dallas, TX 75251. For additional questions, please contact our customer service team at 1.800.479.5930.

    • - Can my order be reprinted?

      Please contact our customer service team at 1.800.479.5930 if your order needs to be reprinted. Reprints caused by our company are free of charge. We are happy to discuss pricing on all other reprints.

  • USGA
    • - As an organization, what are the USGA’s primary functions?

      The USGA conducts the U.S. Open, U.S. Women’s Open and U.S. Senior Open, as well as 10 national amateur championships, two state team championships and international matches, attracting players and fans from more than 160 countries. Together with The R&A, the USGA governs the game worldwide, jointly administering the Rules of Golf, Rules of Amateur Status, equipment standards and World Amateur Golf Rankings. The USGA’s reach is global with a working jurisdiction in the United States, its territories and Mexico, serving more than 25 million golfers and actively engaging 150 golf associations.

      The USGA is one of the world’s foremost authorities on research, development and support of sustainable golf course management practices. It serves as a primary steward for the game’s history and invests in the development of the game through the delivery of its services and its ongoing “For the Good of the Game” grants program. Additionally, the USGA’s Course Rating and Handicap systems are used on six continents in more than 50 countries.

    • - How can I place a corporate order?

      If you want to place an order for U.S. Open gifts or invites that will be distributed at or in connection with the U.S. Open Championship to guests attending the championship, whether or not the gifts are distributed at the championship site or at a nearby facility, you must place your order through the U.S. Open Corporate Merchandise Office.

      Please note that U.S. Open merchandise may not be co-branded with any other corporate logo under any circumstance, unless the corporation has purchased a U.S. Open corporate hospitality tent and/or ticket package through the USGA. In these instances, co-branded merchandise may be requested, and – upon authorized approval - purchased through the U.S. Open Corporate Merchandise Office by calling 1.908.234.2300 or email by clicking here.

      Merchandise with any U.S. Open or USGA trademarks and/or logos may not be altered in any way after purchase (e.g., the addition of any other trademarks or embroidery, or combination with any other merchandise). Further, the USGA prohibits the commercial resale, including resale via online auction sites, of any merchandise purchased in bulk from USGA catalogs and stores, including but not limited to

    • - How can I become a USGA Member?

      To become a USGA Member, simply click here to join or call 1.800.223.0041, anytime Monday-Friday between 9 a.m. and 4:30 p.m. (ET). As a USGA Member, you will receive many great benefits, including the latest edition of the Rules of Golf, advance priority to purchase U.S. Open Championship tickets, a personalized USGA Member bag tag and ID card, Members-only U.S. Open golf hat, and access to the online Member Clubhouse with exclusive content and offers. Additionally, you will enjoy special Member-only discounts on (Please note that USGA Member benefits are subject to change at any time.)

    • - What if I don't know my USGA Member ID?

      Your USGA Member ID can be found on the USGA Member ID card received with your USGA benefits package. Your ID can also be found at the top-right corner of the USGA Insider e-newsletter sent to USGA Members with their email addresses. If, for whatever reason, you cannot locate your USGA Member ID, please call USGA Members Program Customer Service at 1.800.223.0041 anytime Monday-Friday between 9 a.m. and 4:30 p.m. (ET), or please email [email protected].

    • - How am I able to contact the USGA?

      United States Golf Association (USGA)
      77 Liberty Corner Rd
      Liberty Corner, NJ 07938
      T: 908.234.2300
      F: 908.234.9687

      USGA Rules of Golf Staff (All questions regarding the Rules of Golf)
      T: 908.326.1850
      [email protected]

      USGA Publications (For Rules of Golf and other USGA Publications)
      T: 1.800.336.4446

      GHIN (Golf Handicap Information Network, scorecards, software):
      T: 908.253.8800

      USGA Museum
      T: 908.234.2300 / [email protected]

      USGA Museum Photo Store (Purchase photographs from USGA Archives)
      T: 877.203.4499

    • - When are the U.S. Open and other USGA championships held?

      Click here to view the USGA Annual Championship Schedule at >>

Contact Us

Call Us M-F 7 a.m. - 6 p.m. (CST) 1.800.479.5930
Live Chat M-F 7 a.m. - 6 p.m. (CST) Chat Now
Email [email protected]


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