My order shows as shipped, but I never received it.

My order shows as shipped, but I never received it. What should I do?

If your tracking shows that your order was shipped but you did not receive the package, we can help. Delivery scans can sometimes be incorrect, delayed, or show conflicting information. Follow the steps below so we can resolve the issue quickly.

1. Review the tracking details

Check the tracking link in your shipping confirmation email or in your account. Tracking may show statuses such as “Delivered,” “Delivery attempted,” “Unable to deliver,” “Delayed,” or “No delivery scan available.” If the tracking information looks incorrect or unclear, continue to the next step.

2. Check with your local carrier

Sometimes carriers mark a package as delivered early, or the package may be held at the local post office or carrier facility. If the tracking shows an issue (for example: animal interference, delivery attempted, or held at location), contact the carrier to confirm whether they actually received the package.

3. If the carrier does not have your package, contact us

If the carrier confirms they never received the shipment or cannot locate it, reach out to our Customer Service team. We will investigate the shipment, contact the carrier on your behalf, and replace or re‑ship your order as needed.

How to contact us

Our team is here to help. You can reach Customer Service by phone, email, or live chat. Please have your order number ready so we can assist you as quickly as possible.

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